These terms apply when you buy anything from Harutane: a personalised video, a digital download, a printed card or any other product. We are the seller. Please read the part about pictures and words you give us, because personalised things are made to order and cannot be resold.
You are buying from Glimmers Store Limited, trading as Harutane. Many products feature the characters and artwork of independent creators who use our platform, but your contract is with us. We take your payment, we produce the product, and we handle any problem with your order.
Most of what we sell is personalised: your names, your words, your pictures. Once you confirm a personalised order we begin making it, and it cannot be resold to anyone else.
Your cancellation rights. Under the Consumer Contracts Regulations you normally have 14 days to change your mind about something bought online. That right does not apply to goods made to your specification or clearly personalised, and it does not apply to digital content once you have started downloading or streaming it with your agreement. By confirming a personalised order you ask us to begin at once and you accept that you will not have a 14-day right to cancel it.
None of this affects your legal rights if something arrives faulty, damaged, or not as described. If it does, tell us and we will put it right.
Some products let you upload a picture or write your own message. When you do, you confirm that:
You give us permission to store your upload and put it on the product you asked for, and to keep a copy for as long as we need to fulfil, reprint or account for the order.
We may refuse an order. If we think an upload or a message breaks these terms, we may refuse or cancel it before printing and refund you in full. We do not check every order before it is made, so refusing one later is not an admission that we checked it.
Prices are shown at checkout and include VAT where it applies. Delivery times are estimates, not guarantees. Risk in a physical product passes to you on delivery. Printed products are produced by a third-party printer and posted directly to the address you give us. Please check that address carefully, because a card sent to a wrong address that you supplied cannot be recovered.
Some printed cards are bought alongside a personalised video and designed afterwards. When you buy one, we email you a private link as soon as the picture for the front of your card is ready. That link is where you choose the artwork, write your message and give us the delivery address. Nothing is printed until you have seen the card and approved it.
You have 3 months from the day that link becomes available to design your card. We will remind you by email before the time runs out.
If you have not designed it by the end of that period, the card lapses. We will not print it and we will not post it, and we will refund what you paid for the card in full to the way you paid. Nothing else in your order is affected, and your video and its link are unaffected.
This applies only to a card that was never designed. Once you approve the card and send it to print, it is made to your specification and the refund above no longer applies.
Where a product includes a personalised video, we host it and give you a permanent link, printed on a card as a code you can scan or type. We intend those links to last indefinitely and we will not remove one because time has passed. We may remove or disable a link if the content breaks these terms or a rights-holder asks us to, or if we have to for legal reasons. You may share your video privately and post it on social media. You may not resell it or use it to advertise another business without asking us first.
If a product arrives faulty, damaged, or not as you ordered, contact us within a reasonable time and we will repair, replace or refund it. If we cannot make something you have paid for, we will refund you. We are not responsible for losses we could not reasonably have foreseen, and nothing here limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot be limited by law.
If you believe something on Harutane infringes your rights or should not be published, tell us at legal@harutane.com and we will look at it promptly. Please tell us what the content is, where you saw it, and what right you hold. We may remove or hide reported content while we look into it.
We may change these terms at any time. The version that applies to your order is the one published when you placed it.
For anything about an order: support@harutane.com. For legal or rights matters: legal@harutane.com. We aim to answer within a few working days. If we cannot resolve a complaint between us, you may be able to use an alternative dispute resolution service or take the matter to court; these terms are governed by the laws of England & Wales.